NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

December 27, 2020

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name." The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years. That comfortable relat... More

The Right Stuff (Choosing Replacement Parts)

December 20, 2020

Let's face it. Vehicles are complicated machines, each having thousands of parts. And since they're subjected to heat, cold, vibrations, bumps and much more, these parts wear out and need to be replaced. When your service advisor says you need a new part, you may have many options. Let's say ... More

Such a Little Part (Climate Control Resistor)

December 13, 2020

You expect your heater/air conditioner to work like it should. You have a control for temperature and one for fan speed. You even have a control for what vents the air comes out of. Don't be surprised one day if your blower fan develops a mind of its own and starts going crazy. Most of the ti... More

Visibility Disaster! (Windshield Washer Pump Replacement)

December 6, 2020

Let's say you live in a cold climate where the snowy, icy weather challenges you to clear the salt and debris tossed up on your windshield. You push your windshield washer switch expecting a good stream of fluid so the blades can wipe the glass clean. Yet nothing comes out. Nada, zip. What's g... More